Rapid increase in urbanisation has put enormous pressure on basic service delivery in Indian cities. This urban growth has been evidently uneven with rising number of informal settlements both within and in the periphery of the cities. These informal settlements lack access to basic services, particularly sanitation services. India has long been regarded as the country with the largest share of people defecating in the open. In the last decade, with major interventions from the central, state and local governments, access to sanitation services has improved. However, the main challenge is to enhance the inclusivity of the urban poor and their participation across the sanitation service chain.