Community score cards

Community score cards

Like the citizen report card, the community score card is a widely-known social accountability tool that allows citizens and civil society to generate data that evaluates performance and that can form the basis of newly constructive and productive relationships between service users, providers, and the government.

A community score card, however, uses the community as a unit of analysis, is meant to be used at the local level, and requires less time to implement than the more technical citizen report card.

In this topic, we’ll go through the six key stages of designing, implementing, and institutionalizing a community score card. We’ll look at this tool’s main features, purposes, and uses as well.

As we’ve done with the other tools in this course, we’ll use real-life examples from around the world to highlight how this tool can be used in practice to improve service delivery, engage everyday citizens in governance, and improve development outcomes.

Learning objectives By the end of this module you will:

Explain the differences between a community score card and a citizen report card
List and describe the three different types of scorecards that together form a community score card
Understand the six key stages required to implement this tool
Last modified: Wednesday, 4 September 2013, 10:55 AM